Refund policy

Refund, Replacement & Store Credit Policy

Thank you for shopping with Florida Fruit Market LLC. We take pride in providing premium-quality fresh fruit and plants. Because our products are perishable, we have established the following policy to ensure fair and timely resolution of any issues with your order.

Perishable Products

Due to the perishable nature of our fresh fruit and live plants, all sales are final. We do not accept returns of fresh fruit or plants for health, safety, and quality control reasons.

However, if your order arrives damaged, spoiled, contains a significant weight discrepancy, or experiences qualifying ripening issues, you may be eligible for a replacement or store credit, subject to the terms outlined below.

All claims are reviewed on a case-by-case basis at the sole discretion of Florida Fruit Market LLC.

Reporting an Issue

If you believe your order qualifies under this policy, please contact our Customer Support team within 24 hours of delivery at:

info@floridafruitmarket.com

To help us evaluate your claim, please include:

  • Your order number

  • A detailed description of the issue

  • Clear, time-stamped photos and/or videos of the product and packaging

  • Any additional information requested by our support team

Failure to notify us within the required timeframe or provide sufficient documentation may result in your claim being denied.

Damaged or Spoiled Fruit

If your shipment arrives with fruit that is damaged or spoiled due to shipping delays or improper handling by the carrier, please notify us within 24 hours of delivery.

Please provide clear photographs of:

  • The shipping box (including the shipping label)

  • All damaged fruit

  • Any visible shipping damage

Depending on the circumstances, we may request additional information, including:

  • Time-stamped photos

  • When the package was retrieved after delivery

  • The approximate percentage of fruit affected

Approved claims may qualify for a replacement or store credit.

Missing Delivery

If your tracking information indicates that your package has been delivered but you have not received it, you must first file a claim directly with FedEx.

Once FedEx has completed its investigation or provided an update, please contact our Customer Support team with the claim details. We will review the outcome before determining whether a replacement, store credit, or refund is appropriate.

Florida Fruit Market LLC is not responsible for packages that are lost or stolen after the carrier has confirmed delivery.

Ripening Issues

Many tropical fruits are shipped before peak ripeness to ensure they arrive in the best possible condition. Because ripening times vary depending on fruit variety, weather conditions, and storage practices, customers are expected to follow any ripening instructions provided.

If your fruit fails to ripen properly or exhibits abnormal ripening, please contact us as soon as the issue becomes apparent and provide clear, time-stamped photographs.

For highly perishable fruit intended to be consumed immediately or shortly after delivery, documentation must be provided promptly for consideration.

Claims submitted after the fruit has been discarded or without sufficient evidence may not be eligible for replacement or store credit.

Weight Discrepancies

If you believe your order is underweight, please contact us on the same day your package is delivered.

Your claim must include:

  • A photo of all fruit from the shipment

  • A photo showing the total weight on a calibrated produce or digital scale

  • The shipping label visible whenever possible

Weight discrepancy claims submitted after the day of delivery cannot be verified and may not be approved.

Plants and Trees

If your plant or tree arrives damaged or in poor condition, please notify us within 24 hours of delivery.

Please provide clear photographs and/or videos showing the condition of the plant and its packaging.

If approved, we will generally provide a replacement. Refunds are not available for live plants or trees once they have been delivered.

Shipping Policy

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed. Florida Fruit Market LLC is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

While we carefully package all orders and ship them promptly, delivery times are estimates provided by the shipping carrier and are not guaranteed. Florida Fruit Market LLC is not liable for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Severe weather or natural disasters

  • Carrier delays or service interruptions

  • High shipping volume or holiday congestion

  • Customs inspections or governmental actions (for applicable shipments)

  • Other unforeseen events beyond our reasonable control

Customers are responsible for retrieving perishable packages promptly after delivery. Florida Fruit Market LLC is not responsible for spoilage or damage resulting from packages left unattended after delivery.

Refunds, Store Credit & Replacements

When a claim is approved, Florida Fruit Market LLC may, at its sole discretion, provide one of the following remedies:

  • A replacement product

  • Store credit

  • A partial refund

  • A full refund (when deemed appropriate)

The remedy offered will depend on the nature of the issue, the documentation provided, product availability, and the extent of the loss.

Approved refunds will be issued to the original method of payment whenever applicable. However, Florida Fruit Market LLC reserves the right to issue store credit instead of a monetary refund when deemed appropriate, including but not limited to situations involving perishable products, customer preference, or product availability.

Store credits are non-transferable, have no cash value unless required by law, and may only be redeemed for future purchases through Florida Fruit Market LLC.

Limitation of Liability

Florida Fruit Market LLC reserves the right to deny any claim that:

  • Is submitted outside the required reporting period.

  • Lacks sufficient photographic or video evidence.

  • Results from improper storage, handling, delayed retrieval after delivery, or failure to follow provided ripening instructions.

  • Is inconsistent with the normal characteristics, appearance, or ripening behavior of the product.

By placing an order with Florida Fruit Market LLC, you acknowledge that fresh fruit and live plants are natural agricultural products whose appearance, color, size, shape, flavor, and ripening time naturally vary. These natural variations are not considered defects and do not constitute grounds for reimbursement.

Florida Fruit Market LLC reserves the right to modify or update this policy at any time without prior notice. The version of this policy in effect at the time an order is placed shall govern that purchase.